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Shipping and Returns
What is your return policy?

Every product we sell is carefully inspected before it is
shipped. If merchandise is defective or damaged upon receipt, please contact us
immediately after your package arrives. Shipping charges will not be refunded.
Returned products must be in absolutely new, unused, and uneaten condition for

What is your shipping policy?

To ensure our customers receive the freshest product in the best possible condition Macaw Confections only sends its products via FedEx.

All orders must be received before noon, Central Time, Monday through Thursday, to ensure overnight delivery the next day. We do not ship for Saturday, Sunday, or Monday arrivals.

Please provide a United States street address, as we cannot ship to P.O. boxes. At the current time, we are unable to ship to international destinations.

In regards to shipping and local deliveries, please note, we cannot take responsibility for incorrect addresses and unsuccessful delivery attempts.

Be sure to include the appropriate suite or apartment numbers when necessary to ensure proper delivery, and that someone is home to receive the order. In most cases FedEx will release packages if the recipient is not home, however there are some instances where release is not possible (apartment building with no access, unsafe area, etc...). Macaw Confections will not be responsible if recipient was not in and shipper was unable to release. Please make sure someone will be there to accept the package.

We are not responsible for shipping delays while your product is in transit due to weather, strike, mechanical failure, or circumstances beyond our control, and are not able to offer refunds for those reasons. We are not responsible for packages stolen after they are delivered to the address specified by the customer.

Do you ship International?
  Please create an account by clicking the "My Account / Order Status" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.
What are my payment choices?
  During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.
When will my order ship and what are my shipping charges?
  Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.